That's awsome that they treated you so well! Their customer service reps is another reason why I am willing to invest in these dolls. I know that, as a customer, they will treat me well, and if I need help they will try to deliver.
When I first ordered marisol. My first AG new doll, she came with a bunch of wig glue in her hair and they sent me another one right off. I am still waiting for the shipping label though.